Shipping policy

Last updated: 19 October 2026

Thank you for shopping with PRONESIUM. This policy explains how we ship your order, what it costs and what you can expect after purchase.

Order processing

Orders placed on business days (Monday to Friday) before 3 pm German time usually leave our warehouse the same day. Orders placed after that are shipped on the next business day.

Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping methods & delivery times

The available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates and start from when the order is shipped. They may be extended by delays at the carrier, weather or other events beyond our control.

Shipping costs

Shipping costs depend on the delivery country and are shown at checkout before you place your order. All prices include statutory VAT.

We offer free shipping on orders over €45. In countries with a different currency, the equivalent amount in local currency applies, and in the United Kingdom from £40.

Customs and taxes

Within the European Union, we ship from Germany. No customs duties or import taxes apply.

For deliveries to the United Kingdom, UK VAT is already included in the price and is remitted by us. Orders to the United Kingdom stay below the £135 value threshold, so no customs duties apply. You won't pay anything extra on delivery.

Order tracking

Once your order has shipped, we'll send you a confirmation email with a tracking number and link. Please note that it can take a little while after shipping before tracking shows the first updates.

Shipping destinations

We currently ship to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Address accuracy

Please check your delivery address at checkout. If you need to correct it, please contact us as soon as possible.

Lost, damaged or delayed parcels

If your order gets lost, arrives damaged or is delayed, please contact us. We'll take care of resolving it with the carrier.

Order changes & cancellations

Want to change or cancel your order? Please contact us as soon as possible. As long as the order hasn't shipped yet, we can usually accommodate changes. Once it's on its way, this is no longer possible. We'll refund cancelled orders promptly to your original payment method.

Your statutory rights, including your right of withdrawal, remain unaffected by this policy.